Shipping policy

Returns:

Dry Goods
  • Returns must be made within 30 days of purchase.
  • All tanks & stand sales are final.
  • No returns on opened items.
  • No returns on custom orders.
Livestock
  • With the exception of DOA online orders, all livestock sales are final, and no refunds are offered.
  • DOA (dead on arrival) guarantee is offered in the rare event your livestock does not make it during shipping.
  • For DOA guarantee:
    • A clear picture must be taken of livestock in the bag within 2 hours of receiving livestock.
    • Delivery must be made on the first attempt by the carrier.
    • The Reef Gallery is not responsible or liable for carrier delays for weather, mechanical issues, etc.
    • Shipping cost is not included in refund or replacement value, but we will work with you to make sure you are taken care of with replacement corals to cover for the loss.
    • All refunds will be issued in the form of store credit.